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Privacy Policy

How we collect, use, and protect your information.

1. Introduction

Easycontact, operating the Easyalert platform, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our incident management and alerting services.

By using Easyalert, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, job title, and billing information when you register for an account.
  • Profile Information: Profile picture, preferences, and notification settings.
  • Communication Data: Information you provide when contacting our support team or participating in surveys.
  • Integration Data: API keys, webhook configurations, and third-party service credentials you configure.

2.2 Information Collected Automatically

  • Usage Data: Information about how you use our services, including features accessed, actions taken, and time spent on the platform.
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Log Data: Server logs, error reports, and system activity logs.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details).

2.3 Information from Third Parties

  • Integration Partners: Data from services you integrate with Easyalert (e.g., monitoring tools, ticketing systems, communication platforms).
  • Authentication Providers: Information from SSO providers if you use single sign-on.

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve the Easyalert platform.
  • Alert Management: To send incident alerts and notifications through your configured channels (SMS, email, push notifications, phone calls).
  • Account Management: To manage your account, process payments, and provide customer support.
  • Communication: To send service updates, security alerts, and administrative messages.
  • Analytics: To analyze usage patterns and improve our services.
  • Security: To detect, prevent, and address technical issues, fraud, and security threats.
  • Legal Compliance: To comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our services as per our agreement with you.
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security.
  • Consent: Where you have given explicit consent for specific processing activities.
  • Legal Obligation: Processing required to comply with applicable laws.

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our platform, including:

  • Cloud hosting providers
  • Payment processors
  • Email and SMS delivery services
  • Analytics providers
  • Customer support tools

5.2 Integration Partners

When you connect third-party services to Easyalert, data may be shared as necessary for the integration to function.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination:

  • Account Data: Deleted within 30 days of account closure, unless retention is required by law.
  • Backup Data: Removed from backups within 90 days.
  • Aggregated Data: Anonymized data may be retained indefinitely for analytics purposes.

7. Your Rights (GDPR)

As a data subject under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Restriction: Request limitation of processing.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS) and at rest (AES-256)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee security training
  • Incident response procedures

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for recipient countries
  • Other legally recognized transfer mechanisms

10. Children's Privacy

Easyalert is not intended for use by individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Easycontact Tornimäe tn 5 Kesklinna linnaosa, Tallinn Harju maakond, 10145 Estonia

Email: [email protected]

For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In Estonia, this is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).